Support

If you have a question, experience an issue or need assistance with Instalytics, you can contact us at info@instalytics.social. We are happy to help with questions about profile analysis, access, payments, subscriptions or the Instalytics service.

Return to Instalytics and search for the same Instagram username that was originally analysed. If access is active for that profile, Instalytics will automatically recognise the profile and display the available insights.

After your 30-day trial period has ended, you can cancel your active subscription at any time directly through Instalytics.

Search for the Instagram account associated with your subscription again and open the profile analysis. You will then see the white Cancel subscription button. Click this button and follow the instructions shown to complete your cancellation.

Make sure you are searching for the exact same Instagram username that was associated with your purchase or subscription. Access is linked to the analysed profile and should normally be recognised automatically.

If your access is still not visible, contact us at info@instalytics.social and we will be happy to assist you.

Instalytics is designed to analyse publicly accessible Instagram profile information. Private profiles or information that is not publicly available may not be accessible or analysable through the service.

No. Instalytics does not require you to log in to Instagram or provide your Instagram password in order to analyse a publicly accessible profile.

For questions about a payment, subscription, cancellation or billing issue, contact us at info@instalytics.social.

When contacting us, please provide the Instagram username connected to the relevant analysis and any information that may help us locate the transaction. Never send passwords, complete payment card details or other sensitive login information.

If your question is not answered above, you are always welcome to contact us at info@instalytics.social. We will gladly help you further with any questions regarding Instalytics.